Frequently Asked Questions

At Open Air Outdoor Cabinetry, we understand that you may have questions about our products and services. We’ve compiled these FAQs to help you find quick answers to common inquiries about ordering, product specifications, warranties and more. If you don’t find the answer you’re looking for, our team is always ready to help with additional information and support.

As industry leaders in outdoor cabinetry solutions, we take pride in delivering exceptional quality and customer service. We believe in making your outdoor cabinetry journey as seamless and satisfying as possible.

Use our Location Locator tool to find dealers in your area. We have a nationwide network across the United States. Our authorized dealers will help you choose styles and designs, select colors that match your vision, and pick the right materials for your needs. We’ll provide high-quality materials customized to your exact specifications. Visit our dealer locator map to get started, or simply enter your address in our Location Locator tool to find the nearest showroom.

Yes, we offer various options for customizing outdoor cabinets. Our designers will work with you to help you find a custom design that suits your customer’s style and preferences. Make sure to have your measurements ready when making custom cabinet orders. Our specifications guide has information on the available corners and cuts.

At Open Air Outdoor Cabinetry, we ship all of our cabinets fully assembled and ready for installation to take the assembly effort off of customers.

Our cabinets are built at our facility and shipped preassembled and ready for installation to lessen the amount of work on-site. Depending on the number of cabinets involved in the installation, it will take 1-2 days.

Submit any changes right after receiving your confirmation verification. Always inform us of changes or corrections via fax as soon as possible, and we will make the necessary adjustments.

We ask for 24 hours to make changes or respond. While some adjustments are free, changes after production begins may incur fees. We will email you with updates as we work on your order.

Since all our products are custom-made, we do not accept returns or exchanges. However, if you find a manufacturing flaw, you have 14 days to return items for exchange only. Call or email us immediately for authorization upon receipt. Our goal is to make all of our customers happy, so we recommend taking a look at the delivered product as soon as you have it.

All damaged items must be reported to the deliverer and our company within 24 hours. In cases of damage, with the proper notation on receipt, the carrier will determine whether to pay for repair costs or the replacement value of the damaged goods after damage inspection. Replacement value is the amount the buyer paid to us and is not negotiable. The customer should direct all disputes about the settlement amount to the carrier. Under no circumstances shall we be liable for the damaged product or for subsequent settlement of the claim with the carrier.

Cancellation of an order after confirmation/verification will result in a charge for the cost of materials and labor that have already accrued in our custom manufacturing process, plus an additional 20% charge.

Yes, we offer a Limited Lifetime Warranty to the original purchaser on our cabinetry, covering defects in materials and workmanship under normal residential use. This includes the cabinet carcass, base, doors, drawers, shelves and polymer drawer. Third-party components have separate manufacturer warranties. To make a warranty claim, you’ll need your proof of purchase and photos of the installed cabinetry.

Please note that the warranty doesn’t cover labor costs, shipping, or damage from improper installation or natural wear and tear.

Retain your bill of sale and copy of this warranty statement to prove original purchase and warranty terms are in effect at the date of your sale. In order to obtain warranty coverage, warranty requests must be accompanied by photographs of the cabinetry as installed. We request this to document the defect. We will not process warranty requests without proof of purchase and proper documentation. You must submit a copy of the sales receipt at the time you request warranty service.

Product specifications are available through our downloadable PDF guide, which includes comprehensive details about cabinet dimensions, materials, hardware and customization options. You can also contact Open Air Outdoor Cabinetry directly by phone or email for specific technical information and design consultation. When inquiring, please have your space measurements — depth, width and height — and mounting surface details ready.

Create a Luxurious Outdoor Living Space With Open Air Outdoor Cabinetry

Open Air Outdoor Cabinetry specializes in outdoor kitchen cabinets made of high-quality high-density polyethylene (HDPE). Learn more about our outdoor kitchen cabinets, or contact us with questions!