Keeping in mind that all of our project and cabinets are custom made and tailored toward our individual customers, there can be no refunds or exchanges. A rare flaw in our construction or craftsmanship may be returned to us within 14 days, but you must call or email us immediately for authorization upon receipt, so we ask that you take a look at our delivered product making sure it is to your liking and exactly what you have order as it is our wish to make all of our customers happy and 100% satisfied.. Defective Items can be returned for EXCHANGE ONLY of same product.
We ask that our customers inspect the package and the custom made products carefully upon receiving them, sometimes, in the delivery process which is out of our control, damages do occur, accept the shipment and we also ask that you notate any damages and irregularities, such as crushed, torn, punctured, or broken parts on both the packaging and the product, on the freight bill or receipt at the driver's presence. We also ask our customers retain all boxes, packing materials, and damaged goods for the deliverer’s damage inspector to inspect. A signed receipt without any notation indemnified the carrier as well as us from any further damage claims. Do not refuse shipment or return it without approval, because the buyer's right to make a damage claim may be denied. If damages are discovered after a cleared delivery they then become the responsibility of the customer.
All damaged items must be notified to deliverer and our company within 24 hours. In cases of damage with proper notation on receipt, the carrier will determine whether to pay for repair cost or replacement value of the damaged goods after damage inspection. Replacement value is the amount the buyer paid to us and is not negotiable. All disputes about the settlement amount should be addressed with the carrier. We under no circumstances shall be liable for the damaged product or for subsequent settlement of the claim with the carrier.
Orders will be shipped out via Ground Shipment in single or multiple boxes depending on the product. Once the shipment is delivered, it is the responsibility of the customer to protect the order from weather and other things that may damage the contents (heat, cold, water, blunt force, etc). Please inspect the shipment for damage prior to accepting delivery of the shipment. Claims for damage must be submitted against the carrier.
Empty pallets and packaging materials such as plywood, cardboard, and foam are to be discarded by the customer at the customer's expense. In some cases additional charges may apply due to an inaccessible delivery address, island/rural deliveries (where there is no road to the delivery address), rural, multi-level apartment/condo buildings, deliveries to the city of New York, and various other obstacles. The customer will be responsible for coordinating and paying for additional services required delivering the order.